Frequently Asked Questions
General
Shipping
Ordering
Support
Who is Cultural Journeys?
Cultural Journeys is a 100% Aboriginal Australian Owned and Operated business which celebrates First Nations Culture and works towards positive change through:
👣 Creating Positive Relationships, mindsets, careers and business through Consultation, Mentoring and Training.
👣 Building a positive presence through our 100% Aboriginal Owned Clothing, including sporting team apparel, workplace uniforms and custom shirts.
👣 Encourage the sale of Artwork where the artist receives the majority of the profits.
What is the purpose behind Cultural Journeys?
Our belief is that consultation and mentorships is key to building creating positive relationships and in turn creating a positive change.
Our service utilises a number of methods in working with Clients to meet their organisational requirements and commitments.
Cultural Journeys utilises over 10 years of experience in both the Corporate and Not For Profit Sector to work with organisations to strengthen their ability to deliver services in a culturally appropriate manner that benefits both the organisation and ensures a positive impact in First Nations Communities.
What products does Cultural Journeys offer?
Cultural Journeys offer products like clothing and artwork.Â
We also offer services like Mentoring, Consulting and Training.
Do you have a physical store / office?
No, Cultural Journeys is online at the moment and is open for e-meet to discuss further details.
How long until my purchases arrive?
Because it’s handmade for you, these items require 6-8 business days before they are shipped. Orders placed before midnight will be included in the following day’s batch for manufacturing.Â
Orders are shipped Monday-Friday during office hours. Cultural Journeys is shut during public holidays. We aim to send out your order as fast as possible, although occasionally there are slight delays when we have released new collections. We do appreciate your patience!
Once your order has been shipped, you will receive an automated shipping confirmation email. Make sure you check your spam filters and junk mail if you can’t locate it. If you still haven’t received your confirmation email it is likely that there was a typo in the email address you entered. Get in touch with us and we will be happy to assist you.
Standard shipping is 10-15 business days.
What is your return policy?
Three things you need to know:
– You cannot return free gifts and promotional items, except if the item is faulty upon receiving it.
– You must return your garments within 45 days of receiving your gear.
– It needs to be unwashed and unworn with the tags attached (you can of course try it on). Sorry, but if the garment shows signs of being worn we cannot accept them.
What return options can I choose from?
Kindly send us an email at enquiries@culturaljourneys.com.au
We do not do exchanges for loss prevention reasons.
What if I received a faulty item?
We apologise if you have. We are sticklers for quality here at Cultural Journeys but things sometimes happen. If you have received a faulty item, please send us an email at enquiries@culturaljourneys.com.au for further assistance.
Can I cancel my order?
We can cancel your order but only when the order hasn’t shipped at this point of time. Just contact us via Phone.
I have placed an order but I forgot something - can I add to it?
Sorry the only way to purchase this item is to place another order.
My order has already been shipped but I noticed that the listed address is incorrect, is there anything I can do?
Don’t worry simply contact Australian Post, provide your order tracking number and they will be able to assist you.
I have a concern, where can I contact you?
You may contact us via email or phone. Get in Touch!